Website and enquiry terms
These terms apply to the website at haveringsubsidence.co.uk and to anything you send us through its enquiry form. The site is published by Havering Subsidence. Using the pages, or sending an enquiry, means you accept what follows, so if any of it does not suit you, please do neither.
The job this site does
Havering Subsidence is written to explain a problem and then to point you at someone who deals with it. The pages describe why ground moves beneath buildings, how the damage tends to show, and what is usually done about it. At the end of that there is a form, and an enquiry sent through it goes to one specialist firm covering your area for subsidence. We are not that firm. Nobody here surveys properties, digs trial pits, monitors cracks, quotes for repairs or carries out work of any kind.
The pages themselves
Reading costs nothing, and printing a page to show a surveyor, an insurer or a family member is entirely fine. The text, photographs, diagrams, layout and underlying code belong to Havering Subsidence or to the people who licensed them to us. What is not fine is republishing any of it, copying it into another website or document for the public, presenting our pages inside a frame of your own, harvesting the content by script or bulk download, or using the site to send anything unlawful, misleading or abusive.
Why none of this is advice about your building
What is published here is general reading. It has not seen your soil, your drains, your foundations or the tree at the end of the garden, and reading about subsidence is not the same as having someone examine the property. Treat these pages as background for a conversation, not as a survey, a written report, an insurance opinion or a diagnosis, and do not act on them in place of an inspection by a competent person.
Sending the form
Filling in the form costs you nothing, commits you to nothing, and creates no contract between you and us. Here is what we do with what you send: Your enquiry, with the details you gave, is passed to one specialist firm covering the area you told us about, so that they can contact you about it. They use it only to answer your enquiry and to arrange any visit or work you agree with them, and from that point they are responsible for how they handle it. We do not pass your details to anyone else for their own use. From the moment that firm contacts you, the dealings are yours and theirs. Any visit, inspection, monitoring, quotation or repair is agreed directly between you and them, on their terms of business and at their prices. One thing you should know about our position: The specialist may pay us when we pass the enquiry on. You pay us nothing, and you are free to get quotes from anyone else. You are under no obligation to use them. Seeking other opinions and other quotations is sensible and entirely your choice.
What the specialist answers for
The firm that gets in touch is responsible for its own conduct: what it tells you, what it inspects, what it advises, the figures in its quotation, the standard of any work carried out and the terms of any guarantee attached to it. It also holds its own insurance and any qualifications or memberships it claims. If something about the work or the service goes wrong, raise it with that firm first, because they are the ones who can put it right, and we would like to hear about it as well, through the contact page.
Correctness and uptime
We take trouble over what goes on these pages and we would rather the site were available whenever you look for it, but neither is something we can promise. Guidance changes, techniques change, and errors survive proofreading. Any page may be edited, replaced or taken down without notice, and the site may be unavailable for maintenance or for reasons outside our hands.
The limits of our responsibility
To the fullest extent the law permits, we are not answerable for loss, cost or damage that follows from reading this site, from relying on what it says, from the site being unavailable, or from your dealings with a specialist firm we passed your enquiry to. That limit does not touch liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to exclude or restrict. If you are a consumer, nothing in these terms takes away the rights the law gives you, including your rights under the Consumer Rights Act 2015.
Links that leave the site
Occasionally a page points outward, to a trade body, an insurer's guidance, a government page. Those sites are run by other people, with their own terms and their own privacy arrangements, and we have no control over what appears on them. A link is there because it may be useful, not as an endorsement of the organisation or of anything it says.
Later versions
These terms may be amended. Whichever version appears on this page at the time you use the site is the version that applies to that use, and an amendment made afterwards does not reach back to change the position on an enquiry you have already sent.
Law and courts
These terms, and any dispute about them or about the site, are governed by the law of the place where we are established, and the courts there have jurisdiction. If you are a consumer, that does not remove your right to bring proceedings in the courts of the country where you live, or to the protection of the law that applies there.
Raising something with us
A question about these terms, a page that looks wrong, or a problem with how an enquiry was handled, the contact page is the way to reach us, and we would rather know than not. Where the complaint concerns your personal information: If you complain to us about how we have handled your personal information, we acknowledge it within 30 days and reply as soon as we can.